401(k) Websites serve three main purposes for your plan:

• Websites Inform: Websites can be kept current in a way that is impossible for any for of written communication.
• Websites Reduce Cost: The cost of distributing and processing paperwork is replaced by the very low cost of operating the Website.
• Websites Lower Risk: Errors made in handling paperwork can make employers liable for losses that plan participants incur.

For a Website to achieve these goals of informing, reducing costs and lowering risk, it must:

• Perform the required functions.
• Be easily usable by the people for whom it is intended.
• Operate in a way that aligns with how users act.
• Be consistent.
• Provide up-to-date information.

You can determine if your Website is achieving the goals of informing, reducing costs and lowering risk through an evaluation that assesses its capabilities.

Action:

Evaluate your Website(s) to determine where it may be falling short in meeting these goals. See Website Services for how to do this or contact Dalbar.